Due to the steady increase in ticket volumes noted over the past few years, and knowing that this is a trend that will likely continue to rise, how can technical support teams manage this level of volume? For the past few years, desktop technical support teams have recommended three key tools — as featured in this infographic below created by ThinkHDI.com. Enjoy!
It’s no secret that IT users and technical support professionals typically don’t see eye to eye. And, the pros at SpaceAge.co.za say that although solving this dilemma will not be easy, they do, however, think that they can lighten up a little on the topic of IT support for end users. In an effort to do so, they went on a search for the humor in IT support.