Due to the steady increase in ticket volumes noted over the past few years, and knowing that this is a trend that will likely continue to rise, how can technical support teams manage this level of volume? For the past few years, desktop technical support teams have recommended three key tools — as featured in this infographic below created by ThinkHDI.com. Enjoy!

 Desktop Technical Support Ticket Volume Still on the Rise (Infographic) | Mobile PC Medics